Customers
- Women
- New Born Children
- Under Five Children
- Adolescents and Youths
Customers require the following from the process
- Equitable, accessible, quality and efficient FP : ANC: Delivery : PNC: NBC : EPI: U 5 care AYRH : Nutritional services
- Integrated and customer based health promotion and disease prevention services
- Accurate and timely health information
- Involvement from planning to implementation
Stake holders
- Regional Government
- FMOH
- Development partners
- Nongovernmental organizations
- Private Health Facilities
- Civic societies
- Media
Stakeholders require the following from the process
- Quality and efficient health promotion and disease prevention services
- Customer based health services
- Involvement from planning to implementation
Key Activities
Activity | Description |
Planning | Includes data collection, preparation of draft plan , review the draft plan with involvement of partners and finalization of the plan |
Advocacy | Includes identify activities which require advocacy, propose solutions for problems ,setting objectives of advocacy and feasible strategies, Identification & selection of advocacy Target audience ,preparation of advocacy messages, selection of appropriate media to deliver advocacy messages and conduct advocacy |
Strengthen partnership | Identify issues that need partnership and preparation TOR, discuses with partners on prepared TOR and establish partnership network |
Conduct community mobilization | Identify issues that need community mobilization and targets, setting goals, objectives and feasible strategies for community mobilization, identify message dissemination media and conduct community mobilization. |
Conduct capacity building activities | Preparation, publishing and distribution of technical manuals. Preparation and distribution of printed and electronic health education materials |
Referral Linkage | Develop and distribute referral format |
Support and Conduct monitoring MNCHN | Support and conduct monitoring on Maternal, Child Health and Nutritional Services |
Support and monitor implementation of the process | Identify issues that need supportive supervision, develop check list, conduct supportive supervision and feedback |
Customer satisfaction and response | Develop questionnaire, conduct assessment, identify problems and propose solutions |
Conduct performance monitoring and evaluation | Identify performance gaps, develop strategies to compensate gaps and undertake correction measures, develop next plan, develop performance report and give feedback. Prepare health extension festival for experience sharing. |