Customers
- General population: The customers /users require the following from the process
- Population at risk : Equitable, accessible, quality and efficient health promotion and disease
prevention services - Integrated and customer based health promotion and disease prevention services
- Accurate and timely health information
- Involvement from planning to implementation
- Support which enable citizens protect themselves from disease
- Home to home health promotion and disease prevention services
Stake holders
- Regional Government
- Development partners
- Nongovernmental organizations
- Civic societies
Stakeholders require the following from the process
- Quality and efficient health promotion and disease prevention services
- Customer based health services
- Involvement from planning to implementation
Key Activities
| Activity | Description |
| Planning | Includes data collection, preparation of draft plan , review the draft plan with involvement of partners and finalization of the plan |
| Community based HEP plan preparation | Includes identify activities which require advocacy, propose solutions for problems ,setting objectives of advocacy and feasible strategies, Identification & selection of advocacy Target audience ,preparation of advocacy messages, selection of appropriate media to deliver advocacy messages and conduct advocacy |
| Strengthen partnership | Identify issues that need partnership and preparation TOR, discuses with partners on prepared TOR and establish partnership network |
| Conduct community mobilization | Identify issues that need community mobilization and targets, setting goals, objectives and feasible strategies for community mobilization, identify message dissemination media and conduct community mobilization. |
| Conduct capacity building activities | Preparation, publishing and distribution of technical manuals. Preparation and distribution of printed and electronic health education materials |
| Conduct model household training | Develop and distribute model household assessment formats |
| Malaria and other vector born disease prevention and control | Procure and distribute Malaria and other vector born disease prevention and controlsupplies, conduct training and implement prevention and control activities |
| TB, Leprosy and other sexually transmitted disease prevention and control | Procure and distribute TB, Leprosy and other sexually transmitted disease prevention and control supplies, conduct training and implement prevention and control activities |
| Mother, adolescent and child health promotion | Procure and distribute Mother, adolescent and child health promotion supplies, conduct training and implement health promotion activities. |
| Referral Linkage | Develop and distribute referral format |
| Hygiene and sanitation | Identify hygiene and sanitation problems and propose solutions setting feasible strategies, develop manuals, conduct training and implement hygiene and sanitation activities. |
| Support and Conduct monitoring on model household and community package implementation | Support and conduct monitoring on communicable and non communicable disease prevention and control activities, health promotion and hygiene and sanitation actvties |
| Support and monitor implementation of the process | Identify issues that need supportive supervision, develop check list, conduct supportive supervision and feedback |
| Customer satisfaction and response | Develop questionnaire, conduct assessment, identify problems and propose solutions |
| Conduct performance monitoring and evaluation | Identify performance gaps, develop strategies to compensate gaps and undertake correction measures, develop next plan, develop performance report and give feed back. prepare health extension festival for experience sharing. |